Privacy Policy
At Bell Tech Solutions, protecting your privacy is a priority. This Privacy Statement outlines how we collect, use, store, and protect your personal information in connection with our services. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Account Creation
We collect personal information from you during the account creation process, including:
- Full name
- Email address
- Phone number
- Company name
- Billing address
This information is necessary to create, manage, and maintain your account.
Subscription and Payment Information
When you subscribe to our services, we collect and process payment information, including credit/debit card details or bank account information, for billing purposes. Payment information is securely processed through a third-party payment processor and is not stored on our servers.
Physical Computer Inventory
To provide IT support services, we collect data related to your physical hardware, such as:
- Device type
- Serial numbers
- Operating systems
- Network details
This information helps us monitor, maintain, and troubleshoot your IT infrastructure.
Software Inventory
We collect and maintain records of installed software on your devices to ensure compliance with software licensing agreements and to monitor for security vulnerabilities or outdated software that may pose a risk to your network.
Administrative Access to User Accounts
In the course of providing remote IT support or cybersecurity services, we may request administrative access to your systems. Access is used strictly for administrative and support purposes and is limited to authorized personnel. We do not access your data unless necessary to resolve an issue, conduct a security audit, or perform required maintenance.
Log Data and Usage Information
We may collect log data and usage information about how you interact with our website and services, including IP addresses, browser type, pages visited, and time spent on our site. This helps us improve the user experience and monitor the performance of our services.
How We Use Your Information
The information we collect is used for the following purposes:
- To create and manage your account.
- To provide IT support and cybersecurity services.
- To process subscription payments and manage billing.
- To maintain and secure your physical and software inventory.
- To enhance our services, including troubleshooting, system monitoring, and compliance.
- To communicate with you regarding service updates, maintenance schedules, or support issues.
Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Third-party service providers that assist with payment processing, data storage, and other technical services required for our operations.
- Legal authorities if required by law, such as to comply with a subpoena or similar legal process.
Data Security
We implement industry-standard security measures, including encryption and secure access protocols, to protect your personal and business data. Only authorized personnel have access to sensitive data, and they are required to maintain its confidentiality.
While we take all reasonable precautions to protect your information, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your personal data.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:
- Managing your account.
- Providing IT support.
- Complying with legal obligations.
Once your relationship with Bell Tech Solutions is terminated, we may retain your information as required for compliance, legal, or contractual purposes, but we will securely delete or anonymize it when no longer needed.
Client Rights
Depending on your jurisdiction, you may have the following rights regarding your data:
- Access: You can request a copy of the personal data we have collected.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal data when it is no longer needed.
- Portability: You can request the transfer of your data to another provider.
To exercise any of these rights, please contact us at support@belltechconnect.com.
Third-Party Links
Our website may contain links to third-party websites. Bell Tech Solutions is not responsible for the privacy practices or content of these third-party sites.
Updates to This Policy
We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or other communication channels.
Contact Us
If you have any questions or concerns about this Privacy Statement or our data handling practices, please contact us at: 484-509-1358 or support@belltechconnect.com